Everything you need to know about playing on poku — from opening your account and depositing via bKash or Nagad, to understanding bonuses, game rules, and responsible gaming tools for players across Bangladesh.
This page brings together the most common questions asked by poku players in Bangladesh — covering account setup, KYC verification, deposits and withdrawals via bKash, Nagad, Rocket, and Upay, game rules for cricket betting and slots, bonus wagering requirements, and our responsible gaming programme. Browse by category using the links below, or scroll through to find the answer you need.
This FAQ covers 24 of the most common player questions across five categories. If your answer is not here, poku's live chat support is available around the clock.
All answers are written specifically for players in Bangladesh — covering local payment methods like bKash and Nagad, BDT currency, BPL cricket, and relevant local context.
Our support team is available every hour of every day including Eid and all public holidays. Reach us via live chat or email at [email protected] for anything not covered here.
poku is built on transparency. Every FAQ answer reflects actual Platform policies — no vague language, no hidden conditions. What you read here is what you get as a poku player.
Minimum deposit and withdrawal amounts, processing times for bKash and Nagad, fee structures, and bank transfer details — all explained clearly in plain English.
poku is strictly for adults aged 18 and above. Our FAQ includes dedicated guidance on responsible gaming tools, self-exclusion, and how to get help if gambling ever becomes a concern.
Creating a poku account takes less than two minutes. Visit poku.club, click the registration link, and fill in your username, email address, mobile number, and a secure password. You must confirm that you are at least 18 years of age and agree to the Terms and Conditions before your account is activated. Players from Dhaka, Chittagong, Sylhet, and all other cities in Bangladesh are welcome to register.
poku requires a valid government-issued photo ID for KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to provide proof of your payment method, such as a screenshot of your bKash or Nagad account showing your name. Submitting clear, unedited documents ensures your verification is completed quickly — usually within 24 hours.
The minimum age to register and play on poku is 18 years. This is a strict requirement that applies to all players in Bangladesh without exception. Age verification may be requested at any point during your time on the Platform. Any account found to belong to a person under 18 is closed immediately and all funds are returned to the payment source.
To reset your poku password, click the 'Forgot Password' link on the login page and enter your registered email address. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact poku support via live chat at any time and an agent will assist you directly.
No. poku strictly permits only one account per person. Duplicate accounts are detected during identity verification and are closed without notice. Any bonuses claimed across multiple accounts will be voided, and balances may be withheld pending investigation. If you have accidentally created a second account, contact support immediately to have the duplicate removed without penalty.
Depositing via bKash on poku is straightforward. Log in to your poku account, go to the Deposit section, select bKash as your payment method, enter the amount in Bangladeshi Taka (৳), and follow the on-screen instructions to complete the payment from your bKash app. Most bKash deposits are credited to your poku balance instantly. The minimum deposit amount via bKash is ৳200.
Nagad deposits on poku are processed instantly in the vast majority of cases. Once you confirm the payment in your Nagad app, the funds should appear in your poku account within seconds. On rare occasions, network congestion may cause a delay of up to five minutes. If your deposit has not arrived after ten minutes, please contact poku live chat with your transaction reference number for prompt assistance.
The minimum withdrawal amount on poku is ৳500. This applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfer to Dutch-Bangla Bank, BRAC Bank, or other supported Bangladeshi banks. Withdrawals below the minimum threshold will not be processed. There is no fee charged by poku on standard withdrawals; however, your payment provider may apply their own transaction charges.
poku processes withdrawal requests to bKash, Nagad, Rocket, and Upay within 0–4 hours during normal operating hours. Bank transfers to Bangladeshi accounts such as Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank typically take 1–3 business days depending on the receiving bank. Withdrawals submitted during peak hours or weekends may take slightly longer to process.
poku does not charge any platform fees on standard deposits or withdrawals. However, payment service providers such as bKash, Nagad, Rocket, and Upay may apply their own transaction fees in accordance with their standard pricing. Bank transfers may also incur charges set by the receiving bank. We recommend checking your payment provider's fee schedule before initiating large transactions.
poku supports a wide range of payment methods tailored for players in Bangladesh. Mobile banking options include bKash, Nagad, Rocket, and Upay. Bank transfer is available to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. International card payments via Visa and Mastercard are also accepted. All transactions are processed in Bangladeshi Taka (৳).
Yes, poku offers a comprehensive cricket betting market that covers BPL (Bangladesh Premier League) matches, as well as international competitions including the ICC T20 World Cup, IPL, and bilateral series featuring the Bangladesh Tigers. You can bet on match winner, top batsman, highest run scorer, total sixes, and a wide range of in-play markets on live matches.
poku's slots library features hundreds of titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel fruit machines to modern five-reel video slots with bonus rounds, free spins, and progressive jackpots. The library is updated regularly with new releases. All slots on poku use certified Random Number Generator (RNG) technology to ensure fair outcomes.
Aviator is a crash-style game developed by Spribe and available on poku. A plane takes off and a multiplier rises from 1x upward — you must cash out before the plane flies away. The longer you wait, the higher your potential multiplier, but if you fail to cash out before the plane disappears, you lose your stake. You can place up to two simultaneous bets per round and use the auto-cashout feature to lock in a target multiplier.
Yes, poku's full live casino is accessible on all modern smartphones and tablets. The mobile experience is optimised for both Android and iOS browsers — no app download is required. Live dealer tables from Evolution Gaming and Ezugi, including live roulette, live baccarat, live blackjack, and game show titles, stream in HD quality on mobile data connections and Wi-Fi.
The RTP of each slot on poku is set by the game developer and certified by independent testing laboratories. Most slots in the poku library carry an RTP between 94% and 97%. The RTP figure for any specific game is typically displayed in the game's information or paytable screen. A higher RTP means a greater theoretical return to players over a large number of spins — it does not guarantee results in any individual session.
poku offers a welcome bonus to newly registered players in Bangladesh upon making their first qualifying deposit. The bonus structure — including the match percentage and maximum bonus amount in BDT — is detailed on the Promotions page of your account. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or the bonus plus deposit amount — before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in total bets before withdrawing. Different games contribute different percentages toward wagering; slots typically contribute 100% while live casino games contribute less.
Yes, poku operates a tiered loyalty programme that rewards consistent players with exclusive benefits. As you wager on sports betting, live casino, slots, and Aviator, you accumulate loyalty points that unlock progressively higher tiers. Higher tiers bring benefits such as increased withdrawal limits, faster processing, dedicated account managers, personalised bonus offers, and invitations to VIP promotions. Details of the current tier structure are available in your account dashboard.
Yes, poku bonuses carry an expiry date by which the wagering requirements must be completed. If the wagering requirements are not met within the specified timeframe — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings will be removed from your account automatically. The exact expiry period for each bonus is stated in the individual promotion's terms and conditions.
poku uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the Platform. Financial transactions are processed through verified payment gateways and player funds are held in segregated accounts. All games are supplied by certified third-party studios with audited RNG systems. poku is committed to fair play, data privacy, and responsible gaming — making it a safe and reliable platform for Bangladeshi players.
poku operates as an offshore online gambling platform. Online gambling regulation in Bangladesh is an evolving area, and it is each player's individual responsibility to understand and comply with the laws applicable in their jurisdiction before registering. poku does not make legal representations on behalf of players. If you are uncertain about your legal position, we recommend seeking independent legal advice before creating an account.
If you feel gambling is negatively affecting your life, poku's self-exclusion tool allows you to close your account for a period of your choosing — 6 months, 1 year, 2 years, or permanently. To activate self-exclusion, go to the Responsible Gaming section in your account settings or contact [email protected] directly. Once activated, self-exclusion cannot be reversed before the chosen period ends. All remaining balances are returned to your payment method.
poku customer support is available 24 hours a day, 7 days a week including all public holidays. You can reach the team via live chat directly within the Platform — this is the fastest option for urgent queries. For non-urgent matters, you can email [email protected] and expect a response within a few hours. The support team handles questions about accounts, payments, bonuses, game issues, and responsible gaming.
Didn't find what you were looking for? Our support team is available 24/7 via live chat. You can also email us at [email protected] — we typically respond within a few hours. For responsible gaming resources, visit our dedicated Responsible Gaming page.
Now that your questions are answered, explore poku's full range of games and betting markets — cricket, live casino, slots, Aviator, and more.