poku is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. We provide the tools, guidance, and support you need to keep gaming fun and firmly in control.
At poku, we believe that gambling should always be an entertaining pastime — never a source of financial stress, personal harm, or emotional distress. As Bangladesh's premium online casino and sports betting platform, we take our duty of care to players seriously, and that commitment is reflected in every feature, policy, and tool we offer.
Online gambling, like all forms of entertainment involving money, carries inherent risks. For the vast majority of players, these risks are manageable and the experience remains enjoyable. However, we recognise that a small proportion of players may develop patterns of behaviour that indicate a problem. poku's responsible gaming framework is designed to detect these patterns early, provide the right tools to help, and ensure that anyone who needs support can access it quickly — whether they are based in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh.
This page outlines the full range of responsible gaming measures available to poku players. We strongly encourage you to read this information, make use of the tools on offer, and to reach out to our support team at any time if you have concerns about your own gaming behaviour or that of someone you know. There is no shame in asking for help — and poku's team is available around the clock to assist you.
poku strictly enforces an 18+ age restriction across all products and services. Anyone who is not at least 18 years of age is prohibited from registering an account, placing bets, or accessing any real-money features on the Platform. Age verification checks are conducted at registration and may be requested at any point during a player's account lifecycle.
Six foundations that define how poku approaches player safety and responsible gambling for its Bangladesh community.
poku verifies the age of every player at registration. Documentary proof of age may be requested at any time. Any account found to belong to a person under 18 is suspended immediately and all funds are returned to the payment source.
Set daily, weekly, or monthly deposit caps on your poku account. Limits take effect immediately when reduced and help you stay within a budget you are genuinely comfortable with — before a session starts, not after.
Use poku's time-out feature to take a short, enforced break from the Platform — from 24 hours up to six weeks. During a time-out period your account is temporarily suspended and you will not receive any marketing communications.
If you need a longer break, poku's self-exclusion tool allows you to close your account for a defined period of six months, one year, two years, or permanently. Once activated, self-exclusion cannot be reversed during the chosen period.
Beyond deposit limits, poku lets you set maximum loss thresholds and wager-size caps per session or per day. These limits act as a financial safety net, ensuring a run of bad luck cannot spiral beyond the boundary you have set for yourself.
poku's support team is available every hour of every day — including during Eid, Pohela Boishakh, Victory Day, and all public holidays. If you are concerned about your gambling at any moment, reach out via live chat or email and a trained team member will respond promptly.
A detailed breakdown of every player-protection tool available on the poku Platform and how to activate each one.
Navigate to your account settings at any time to set a daily, weekly, or monthly cap on how much you can deposit into your poku account. Reductions take effect immediately. Increases are subject to a 24-hour cooling-off period to prevent impulsive decisions made in the heat of the moment. You may set limits denominated in Bangladeshi Taka (৳) to match your personal budget.
A loss limit caps how much of your deposited balance you can lose within a defined time window. Once the limit is reached, all betting activity on your account is paused for the remainder of the period. This tool is especially useful for players who want to enjoy an extended gaming session without the risk of significant financial loss in a single day.
Set a maximum stake size per bet or per game round. This prevents any single high-stakes bet from having an outsized impact on your balance. Wager limits are particularly recommended for players who enjoy high-volatility games such as Aviator, live casino tables, or progressive jackpot slots.
poku can send you a notification after you have been playing for a set period — for example, after 30 minutes, 1 hour, or 2 hours. You can also set a hard session time limit, after which your session will automatically end. These features help maintain awareness of time spent on the Platform, which can be easy to lose track of during an engaging game or live cricket betting session.
A time-out allows you to take an enforced break from the poku Platform for a period of your choosing: 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is suspended — you cannot log in, deposit, or place bets. All pending withdrawals will still be processed normally. Marketing communications are paused automatically for the duration of your time-out.
Self-exclusion is a formal commitment to stop gambling on poku for an extended period. Options available are: 6 months, 1 year, 2 years, or permanent exclusion. Once a self-exclusion request is activated, it cannot be reversed before the chosen period expires — this is intentional and is designed to give the tool real protective power. Permanently excluded accounts will not be reopened under any circumstances. To request self-exclusion, contact [email protected] or use the account settings panel.
You can opt out of all promotional and marketing communications from poku at any time, with no adverse effect on your account. Simply contact [email protected] with your request or update your communication preferences in your account settings. Players who have activated a time-out or self-exclusion are automatically removed from all marketing lists for the full duration of their exclusion period.
You may close your poku account at any time for any reason by contacting our support team. All outstanding balances will be returned to your registered payment method — bKash, Nagad, Rocket, Upay, or card — before the account is closed. Account closure for responsible gaming reasons is processed as a priority and is handled with complete confidentiality.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that gambling may be becoming a problem. If you identify with one or more of these signs, we strongly encourage you to use poku's responsible gaming tools or to contact our support team immediately.
Chasing Losses: Continuing to gamble in an attempt to win back money you have already lost, often placing larger bets than originally planned.
Gambling Beyond Your Means: Spending more than you can comfortably afford to lose, or using money set aside for essentials such as rent, food, or bills.
Neglecting Responsibilities: Missing work, study, family obligations, or social commitments because of time or money spent gambling.
Borrowing to Gamble: Taking loans, borrowing from friends or family, or using credit specifically to fund gambling activity.
Hiding Your Gambling: Concealing the amount of time or money you spend gambling from people close to you, or feeling the need to lie about it.
Emotional Dependence: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than for entertainment.
Inability to Stop: Feeling unable to stop or take a break from gambling even when you want to, or feeling restless and irritable when attempting to cut down.
Increasing Stakes: Needing to bet ever-larger amounts to achieve the same level of excitement or satisfaction that smaller bets once provided.
Remember: Recognising a problem is the first and most important step. poku's support team is trained to handle these situations sensitively and confidentially. You will never be judged for reaching out.
Answers to the questions poku players most frequently ask about our responsible gaming programme, tools, and policies.
When gaming stays fun, it stays rewarding. Browse our full range of games and betting markets — always within the limits you choose.